So i sat in office today and did nothing, realized that my boss was not coming to office and things could not proceed without her inputs on my stuff...
So i took off after lunch and went straight to the oriental insurance office in jayanagar only to find it closed,
they have now relocated right next to Pai viceroy. in fact they are bang opposite Pai viceroy.
So i entered that languorous government office only to find it the same, stacks of old files rotting like corpses, the air of a diseased patient probably on his last breath... :)
i looked around and went to the curly haired lady sitting towards the right, rule number 1 in any government office, is to ensure that you to to the person who has the least number of people in front of them.
So she told me to go down and get the vehicle inspected as the insurance had expired.
i went down to find an older man getting his bike inspected, the chap who inspected must have been a dare devil as he nearly stepped in the path of buses to get photos of the bike.
then came my turn and this chap told me to drive it up to the nearest foot path, must have been afraid after his Near death experiences which missed him by inches.
So i got that part done, and was asked to pay rupees 50!!!!!!!!!, what a highway robbery... :D
can you believe these guys? Oriental Insurance sucks, BTW if you want to get your bike insured try other banks/insurance companies which are much better compared to any government/semi government office. :)
then i went back up and enquired as to whether i could pay via credit card? i got the reply saying No, but you can pay via cheque. So far so good.
the paper hopped to the next desk where i was informed that the cheque amount to be paid was 653 rupees to be precise. While i filled up the cheque leaf, my paper was weighed down by the burden of others like it piled above it... :)
After an agonizing wait of nearly 15 minutes during which i watched as other people who came later than me getting their work done I was called and told to push the paper to the next desk.
In the mean time i met a senior man who was frustrated with the fact that they are charging us 50 bucks for an inspection. i said why dont you write a complaint? he said what is the use? i thought if everyone thinks like this then how will things improve? I made up my mind to write a letter to the Divisional Manager, a manager in absence called Srinivasa... :)
Now i saw 4 or 5 people crowding the next desk, the bald man there showed absolute disgust with every ting around him including the machine and especially the customers in front of him. :) LOL, what exemplary customer service..
While he sipped badam milk from small cup bought to him by the clerk i watched with increasing curiosity as others finished up their work and moved on..
Finally he performed his assigned role: taking a print out and autographing it... :) LOL, he didn't even bother reading what the policy read,(maybe he got 00's of it in a day or 000's...) What a pathetic excuse for customer service.... i Smiled thinking of an Old saying which says "We will see, We Will see" an euphemism for the acceptance of bad customer service in India... Typically represented by the government in a large measure and private enterprises in small measure.
then he gave me the papers, printed in triplicate, which i passed on to another useless piece of paan chewing flesh on the next table, this moustached man dutifully tore 2 copies and deposited one on an envelope. I gave him a sarcastic smile and wished his head would implode. I took the insurance policy, put it in the cover and wrote a letter to the divisional manager mentioning the issues at this office.
It had taken me a whole afternoon to finish this work and frankly i felt disgusted at the end of the whole experience mainly due to the sheer wastage of time which occurs at these places and the wonderful attention given to customer service by most people at government offices. (i have a theory that women work better at government offices, somehow as i have always found them to be more helpful than any man i have met there.., score one for the feminist brigade.. :P :):D) )
End of Post...
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5 comments:
honestly i really wouldn't want to go over such gruelling days again by penning them down ..what are you thinking ? but it ends on a positive note ..Yay! for that
See this is what i like about, you...
you are so sanguine about such a mind numbing exercise... :) :D
LOL
I am a customer of the Oriental insurance company, located opposite to hotel Pai Viceroy ,the same branch RODEO HEAD (the cool intellectual) happen to be in, and said to have had his so called nightmarish experience.
To begin with the whole blog ;it is a pack of lies and has the making of good story. Probably Mr. Cool intellectual has a lot of time in his hand and is just venting out his frustration ( Some Movie Producer and Director must have influenced his thinking and not forgetting the Script writer)
Our RODEO HEAD says he walks into a languorous government office with rotting old files stacked in rusty shelves!! Pl note he also had said that they had just shifted into a new office! Well the first contradiction!!! Dumb Head it is a new premises, so how can it be musty and reeking?
Do you realize that, in the recent economic downturn global meltdown it was the private sector who caused the chaos and stole public money, the bosses who owned them were the sole beneficial, then came to the government with a begging bowl to be bailed out of their mess they had created. I guess it must have been one of their get rich schemes the MNC bankers and insurers came up with to seek public money.
I have a take on this …why doesn’t our gobbled freak geek go to a cattle ranchers bank or a fodder vending insurance company to seek insurance who would have a carefully rehearsed product to suit his liking.
All these private guys do is to package it neatly and put on a window display. Sure our RODEO HEAD would fall for it and spread it like a disease through Blogs and word of month and act as an agent to MNC or private owners.(Does nothing but complain about public sector companies owned by the government.)
For ur kind information Sir, the World bank/ IMF conducted a study following the meltdown and concluded that countries like India were largely insulated by the downturn because the government had checks and control established within the system and this thus protected the public saving from being wiped out. Thank our government for it Mr. Cowboy because they are the guarantors of our money!! Boy it sure does gives me a secure feeling.:)
Lets get to his experience!! He goes down, gets his bike inspected, takes photograph, pays 50 bucks to the guy who does this. Let me put it on record that, the photographer is an outsourcer chap employed by a contractor and if he did take money it is a company standard policy approved by the regional office.
Also to spice up his story he says he found pan chewing men in the office which is a highly exaggerated version. Let me remind you, tobacco abuse in any form is prohibited by law in this country and the manager is empowered to enforce and penalize offenders within the government office, I guess it is because he has a women for a boss, well ,it helps to be a feet licker.
Nation BE WARE of these bootleggers for MNC women lover ( no offence to the Fair Sex). A word of caution please be careful of flatterers who package female sentiments for personal benefit.
Well it all very obnoxious (weed) A-Ca Matty Hayden on Bhajji!! Once again Nation Be Ware of these weeds, or should I call our RODEO HEAD a BARNACLE. Thundering Typhoons!!
Dear Captain Garbage Dump,
Thanks for writing such an unusually long post, adds to my night time entertainment apart from watching TV/ monitoring the government, You must admit that the scene described was creative enough to capture your attention, (maybe I will take up your suggestion and start directing films) Regarding how much time I have, it appears that you have more time than me as you have devoured every line of my blog to lay your falsehoods on me. :) (pack of lies indeed)
Dear GD: If an office (especially semi govt one)moves to a new building does it mean that it left its files behind?, Anyone can check out the rotting corpses left on tables or shelves which have been transported there. Please o Garbage Dump brain enlightens me with your thoughts on this. I wonder where they transplanted your brain from. Maybe another government cactus gave it you :)
Linking the functioning of this office to the credit crisis is completely irrelevant, however as to its contents I completely agree, (its common knowledge).
You know what banana brain: the next suggestion I will actually take, sans the vitriol. My friend called me later and told me he could have the insurance delivered to my place, ( the insurance is from Axis bank btw, you can check it out, they may have one for your dumbness as well. )
I don’t say that MNC or private companies are far too ahead of the government sector enterprises in terms of customer care etc, but I can assure anyone who ever deals with both of them side by side, that a private sector organization will generally hassle you far lesser than a government office.
Now as to being an agent of MNC owners don’t you agree that most people want to work these days for private companies rather than government ones? (Its in the papers, I am sure even a slug brain like you can figure this one out, if not ask your government buddies they will no doubt enlighten your dull wit, ), Btw I have a reverse query for you: Are you some disgruntled government servant/agent being assigned this new role of monitoring what’s going on the web.
The next paragraph is again factually correct but logically incoherent (Again this is common knowledge, if you are literate enough you: ‘paperweight’)
Let me put it on the record that I ranted against the 50 bucks not because I have to pay it but because the old customer who spoke to me said that this is highway robbery.
(I wrote a complaint regarding the same and submitted to the manager in absentia Mr Srinivasa or someone so as to improve the system @ the government office.),
So you see Garbage Dump brain I do care that’s why rant.
Btw I don’t give two hoots about company policy if I think I am being robbed blind by some government office.(again think of the old guy who had come there and had less disposable income than say a grasshopper like you)
Ohh the Paan chewing thing is totally true, or maybe this government employee has actually found some new orange narcotic to keep him high during the day’s languorous proceedings. You can check him out, I will take the liberty of describing him here at the risk of being slanderous: got dark eyed glasses, has got his back to the door, got a reddish scarf kind of thingy on the chair and spends most of the time leaning on the right hand side of the desk (looks like he is trying to hold on to reality types. )
The women thing is also true at this office and every other government office, must be their compassionate nature or something like that. Btw for the record I aint no flatterer either, but tell me are you a flatterer of sea weeds/ shady government servants (for what benefit god alone knows.)????
Well it took me time to answer all the vicious stuff that was written for the benefit of readers out there, but Mr GD I think I have put your grave insults right where they belong: down the sewers I say, flush the garbage; come out feeling better.
Until then,
Cheers!
Hic
P.S: At least come out with an original line of your own, instead of Tin Tin, I would have at least given you credit on that front.
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